Privacy Policy

This policy explains what personal data TT Locksmith Ltd collects, why we collect it, and what your rights are under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

TT Locksmith Ltd (trading as "TT Locksmith") is a limited company registered in England and Wales under company number 16953411. Our registered area of operation is Tottenham, London N17. For the purposes of UK GDPR, TT Locksmith Ltd is the data controller of any personal data described in this policy.

What personal data we collect

When you phone us

Your mobile network will pass your phone number to us as part of making the call. We note the number on our phone, along with a note of your postcode and what the job was, so we can remember the job if you call again.

When you WhatsApp us

WhatsApp Business passes your phone number and message content to us. Message content is stored in our WhatsApp Business app until we delete the chat (typically within 90 days of job completion).

When we visit you

To provide the service, we need your name and address (so we know where to come and whose door we're opening). For security reasons, we may ask to see photo ID with proof of address on arrival. We do not retain photocopies of ID, it's checked and handed back.

When you visit this website

Our web host (Hostinger) keeps standard server access logs including IP address, browser version, and pages visited.

We use Google Analytics 4 (provided by Google Ireland Limited) to understand which pages visitors land on and which CTAs they tap. Google Analytics sets cookies in your browser (typically _ga and _ga_*) and records a measurement event when you click any "Call" button on the site. We have IP anonymisation enabled, so your full IP address is never stored. We do not connect this analytics data to any other personal data we hold about you.

If we later enable Bing Ads conversion tracking (the Microsoft UET tag) or Google Ads conversion tracking, the relevant cookies will be listed here. As of April 2026, neither UET nor Google Ads conversion tags are active.

Why we collect it (lawful basis)

• To perform the contract when you ask us to attend a lockout we cannot do the job without knowing where you are and how to reach you.
• Legitimate interests for keeping records of work carried out, so we can honour the 12-month parts warranty if you call back.
• Legal obligation to keep accounting records (payment amounts, dates) as required by HMRC for up to 6 years.

What we don't do

• We do not sell your data to anyone.
• We do not share your data with third parties except as required for payment processing (our card terminal provider) or by law.
• We do not send marketing emails, SMS, or phone calls, not unless you specifically ask us to.
• We do not build profiles of visitors for advertising.

How long we keep data

• Call / WhatsApp logs: up to 90 days after the job is complete, unless needed for a warranty call-back.
• Job records (name, address, work carried out): 6 years, as required by UK accounting law.
• Card payment records: handled by our card terminal provider under their policies.
• Server logs (website): typically 30 days, handled by Hostinger.

Your rights

Under UK GDPR you have the right to:

• Know what data we hold about you.
• Ask for a copy of that data (a "subject access request").
• Ask us to correct data that's wrong.
• Ask us to delete data, unless we're legally required to keep it (e.g. HMRC accounting records).
• Ask us to stop using your data in certain ways.
• Complain to the Information Commissioner's Office (ICO), ico.org.uk/make-a-complaint or 0303 123 1113, if you think we've handled your data wrongly.

To exercise any of these rights, call 07939 979 445 . We'll respond within one calendar month.

Cookies

This website sets the following cookies through Google Analytics 4:

• _ga distinguishes unique visitors. Expires after 2 years.
• _ga_BPEBYGMX16 persists session state for the GA4 property. Expires after 2 years.

IP anonymisation is enabled, so Google never stores your full IP address. If you'd rather not be measured at all, install the Google Analytics opt-out browser add-on, or use your browser's "block third-party cookies" setting. The site works exactly the same either way.

If we add any further cookies (for example Bing Ads or Google Ads conversion tracking), we will update this page and display a clear cookie banner before any non-essential cookies are set.

Changes to this policy

If we make material changes to this policy, we will update the "Last updated" date at the top. Minor clarifications may be made without notice.

Contact

For any privacy question, call 07939 979 445. Mark any postal correspondence "Data Protection, TT Locksmith Ltd".